Refund Policy

Scrapbook Boutique will take every precaution to ensure that the goods supplied are in perfect condition and securely packaged when despatched.  If the goods supplied, do not meet your expectations or are different to those ordered, please contact us by email (sales@scrapbookboutique.com.au) with 4 days or receipt to organise an exchange, credit or refund.

All product must be returned in it’s original packaging, any damage incurred during delivery is at the risk to the purchaser,  insurance can be arranged if required.

For all returns other than, products incorrectly supplied or faulty, the costs of return postage is the responsibility of the person returning the product/s.

If we (or the manufacturer) determine that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is damaged in transit from us to you, you should:

• refuse to accept delivery of the product,
• direct the courier to "Return goods to sender" and
• notify us immediately.

If the product was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.

For all other returned products you will also need a Return Authorisation Number. Contact us to receive your Return Authorisation Number.

You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels to the product being returned, otherwise the return may not be accepted.

Write the Return Authorisation Number on the outside of the shipping carton so it is clearly visible, and address it to the following address:

Scrapbook Boutique
PO BOX 4848
Knox City Centre, Vic 3152

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returnable under this policy and/or is not returned to us in the original unopened packaging, it may be returned to you at your cost.